How can we help?

Open the app at app.uptrideconnect.co.za, create an account or sign in, select your route, choose your travel date, number of seats and luggage, then submit your booking. You will receive a confirmation notification once a driver is assigned.

We currently serve 8 routes from Upington: to Keimoes, Lutzburg, Kakamas, Marchand, Kenhardt, Augrabies, Douglas, and Kimberley. All routes are available in both directions. More routes will be added as we grow.

Payment is currently arranged directly with your driver or operator — cash or EFT. The app records your booking and payment status. In-app payment processing will be introduced in a future update.

Yes — cancellations can be made through the app. Please cancel as early as possible so the driver and operator can make alternative arrangements. Repeated last-minute cancellations may result in account restrictions.

Open app.uptrideconnect.co.za in your phone's browser. On Android, tap the menu (three dots) and select "Add to Home Screen". On iPhone, tap the Share button and select "Add to Home Screen". The app will then appear on your home screen like a regular app — no app store required.

Make sure you allowed notifications when prompted by the app. If you denied them, go to your phone's settings, find your browser, and enable notifications for uptrideconnect.co.za. On Android you can also check app notification settings in your phone settings.

Operator onboarding is by invitation only to maintain platform quality. Email us at support@uptrideconnect.co.za with your business name, registration details, and the routes you operate. We will review your application and send you an invite link if approved.

Drivers are added to the platform by their taxi operator. If your operator is registered on uptrideconnect, ask them to add you through their operator dashboard. If your operator is not yet registered, ask them to apply via the operator enquiry above.

Email support@uptrideconnect.co.za with your registered email address and a request to delete your account. We will process your request within 7 business days and confirm by email when done. This is a permanent action and cannot be undone.

Yes. All drivers on the platform are verified and approved by registered taxi operators before carrying passengers. Driver ratings and reviews are visible to ensure accountability. GPS tracking is active during bookings. Your personal data is stored securely and is never sold to third parties.